INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What are your shipping options and delivery times?

We offer standard and express shipping options within New Zealand. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.

Do you offer international shipping?

Currently, we only ship within New Zealand. We are working on expanding our shipping options to include international destinations in the future. Please check back for updates.

How do I know what size to order?

We provide a detailed size guide on each product page to help you choose the right fit. If you are still unsure, our customer service team is happy to assist you with any sizing questions you may have.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express),Bank Transfer. All transactions are secure and encrypted for your safety.

How do I care for my Cozy Love clothing?

Each product page includes specific care instructions to help you maintain the quality of your clothing. Generally, we recommend washing your items in cold water and avoiding the use of bleach or harsh detergents. Air drying is preferable to preserve the fabric's integrity.

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